Product · People

Hiring Desk

Software for an in-house recruiting team. A hiring manager raises a role and gets a one-page brief. Every applicant is checked against the must-haves the moment they arrive. Interviewers get a pack for each interview and a reminder when feedback is late. Offers are checked against the pay band and drafted. Monday brings the hiring report. A person makes every decision: nothing is sent, moved or offered without someone clicking Approve.

For talent acquisition teams inside companies of 100 to 5,000 people

6agents, each doing one small job
1coordinator you can chat with: Nia
1help desk for hiring managers
2screens: the hiring desk and the hiring manager portal
Hiring Desk desk
The hiring desk on a Monday morning: five live numbers, requisitions waiting for approval, Nia the coordinator, new candidates with their screen already written, feedback outstanding.
Who it is for

Is this desk for you?

The pack is built for a company that hires for itself, with hiring managers across the business and a talent team in the middle. It fits three kinds of team.

A talent team at a growing company

One to five recruiters filling 10 to 60 roles a year. You get the desk, the hiring manager portal, Nia, and every agent. Your ATS stays the system of record.

Talent acquisition inside a large company

A regional or business-unit TA team in an MNC, serving many hiring managers. The portal is where managers raise roles, give feedback and approve offers; the desk is where the team works.

A recruiter working alone

One person doing everything. The screener, the packs and the chasers do the parts that eat the day.

Which departments use it inside a large company

Talent Acquisition / RecruitingScreening, interview packs, chasing feedback, offer drafting, the Monday report.
Hiring managers in any departmentThe portal: raise a requisition, follow their candidates, submit interview feedback, approve an offer.
Finance / budget ownersRequisition and offer approvals, with the pay band check already done.
HR OperationsOffers accepted flow into onboarding.
Not a fit if you are a recruitment agency placing candidates with clients (see Recruiting Operations Pro), or if you want the software to reject candidates or make offers on its own. This pack never decides who is hired. People do.

Where it fits in your day

1 · Something arrivesA role is raised or a candidate appliesFrom the portal, the ATS, a button on the desk, or a new row in a table.
2 · The software preparesAgents write, never sendThe brief, the screen, the interview pack, the feedback reminder, the offer letter.
3 · You decideOne click on the desk or the portalApprove the requisition, move the candidate, mark feedback received, approve the offer.
4 · Nothing slipsDaily and weekly checksLate feedback chased every morning; the numbers every Monday.
The one rule

Everything the software produces is a draft or a recommendation for a person. It never rejects a candidate, never sends an offer, never changes the ATS, and never sends a message without a person approving it first.

The desk · Screen 1 of 4

Desk: what needs a decision today

The first screen the talent team opens. The five numbers are live. Requisitions waiting for approval on the left, with the brief already written. Nia beside them. Below: new candidates with their screen, and interviews whose feedback is late.

Desk: what needs a decision today
The Desk page. Open roles, awaiting approval, new candidates, feedback outstanding, offers to approve; requisitions to approve with Approve / Put on hold / Rewrite brief / Edit; Nia.
Approve a requisition

The brief is on screen: must-haves, interview loop, pay band. One click opens the role.

New candidates

Each one has a screen: Strong, Consider or Pass, with the must-haves marked and three questions to ask. Move to screening or Reject.

Feedback outstanding

Chase now sends the drafted reminder after you approve it. Mark received when it arrived by other means.

The desk · Screen 1 of 4, lower half

Desk: approvals and what Nia did

Scroll down for everything the software wants to send that needs your Approve, and Nia's recent work with duration and what it touched.

Desk: approvals and what Nia did
Waiting on you and What Nia did this week.
Approve

The email or invite goes exactly as shown. Your name and the time are recorded.

Deny

Nothing is sent. The draft stays in the record.

The desk · Screen 2 of 4

Pipeline: every candidate by stage

The board shows every candidate as a card by stage: Applied, Screening, Interview, Offer, Hired. Drag a card to move it. Charts by stage and by source, and the list of open roles.

Pipeline: every candidate by stage
The Pipeline page. Candidates by stage, the stage chart, the source chart, open roles.
By source

Referral, inbound, sourced, agency, internal. After a quarter you can see which source produces hires, not just applicants.

Drag a card

Moving a candidate from Screening to Interview updates the record and, with your approval, the ATS.

The desk · Screen 3 of 4

Interviews: what is coming and what is late

Upcoming interviews with their pack. Interviews that happened with no feedback, with the chase drafted. The morning chaser has its switch here, and a history of the chases it sent.

Interviews: what is coming and what is late
The Interviews page. Upcoming interviews, feedback outstanding with Chase now / Mark received, automations, chases sent.
The interview pack

For each interview the interviewer gets: the candidate in three lines, what is still unproven, five questions, how to score. Never another interviewer's opinion.

Chase now

A two-sentence reminder to the interviewer, drafted, sent after you approve it. Firmer after three days.

The desk · Screen 4 of 4

Offers: checked against the band, drafted, approved

Offers waiting for approval, each with the approval note (inside the pay band or not, and why this candidate) and the letter. All offers below.

Offers: checked against the band, drafted, approved
The Offers page. Offers awaiting approval with Approve / Send back / Redraft letter / Edit, and all offers.
Approve

The offer is approved and can be sent. Sending is a separate, approved action.

Send back

Returns it to the recruiter with your note. Nothing reaches the candidate.

The hiring manager portal

The portal: what a hiring manager sees

A hiring manager logs in with a normal account and is matched to their record by work email. They can raise a role, submit interview feedback, see their own requisitions and interviews, approve offers waiting on them, and ask the helpdesk. They see nothing about other managers' roles.

The portal: what a hiring manager sees
The Hiring Manager Portal. Raise a requisition and Submit interview feedback buttons, the company card, your details, your requisitions, your interviews, offers waiting on you, the helpdesk.
Raise a requisition

Title, level, location, headcount, why now. Save it and the brief is written within a minute, then it goes to the approver.

Submit interview feedback

Recommendation, strengths, concerns. The interviewer is filled in from the login. The chaser stops the moment it is in.

Approve an offer

Offers waiting on this manager, with the band check already done.

The hiring manager portal, lower half

The portal: your interviews and offers

Every interview the manager is sitting on and every offer waiting on them, so nobody has to ask the talent team where things stand.

The portal: your interviews and offers
Your interviews and Offers waiting on you, filtered to the signed-in manager.
The forms

Forms are short and the name is filled in for you

Forms open in a small window. The hiring manager or interviewer is filled in from whoever is logged in, so feedback is always in the right name.

Raise a requisition from the portal. Hiring manager is locked to the signed-in person.
Submit interview feedback. Interviewer is locked to the signed-in person.
The coordinator

Nia, Talent Coordinator

Nia is a software colleague you can chat with. Nia knows which agent to use for what, reads and writes the six hiring tables, keeps the ATS in step, and turns a sentence into a plan you approve before it runs.

Nia, Talent Coordinator

Every morning: what is awaiting approval, what feedback is late, which offers expire soon. Makes sure every requisition has a brief and every candidate a screen. Tools: ATS (Greenhouse through StackOne), Gmail, Google Calendar, Slack, Turtle Notify.

Example. You type "What is stuck this morning?" Nia replies: "Two requisitions awaiting Hanna's approval. Sofia has not given feedback on Jonas Weber (Wednesday). Julia Krause's offer is waiting on Sofia. Want me to draft the two reminders?"

What talking to Nia looks like

You typed a question. Nia turned it into a five-step task and started reading the tables. Reading is allowed on its own; anything that sends, books or changes the ATS stops for your approval.

Nia's page after "What is stuck this morning?": the task running step by step, tracked in the task list on the right.
The 6 agents · 1 of 2

Briefs, screens and interview packs

An agent does one job. It starts when something new arrives, on a schedule, or when Nia asks it. It reads your tables and your playbook, writes its result into the record, and stops. No agent ever sends anything.

Brief Writer

Turns a hiring manager's requisition into a one-page brief: the role in one sentence, must-haves, nice-to-haves, the interview loop, the pay band, and who has to approve it.

Example. Grace raises a Marketing Content Lead. The brief says: must-haves are B2B content ownership, editing others, a launch delivered; loop is screen, hiring manager, writing test, final; band 58 to 68k; Hanna approves.

Candidate Screener

Reads the CV summary against the brief. Marks each must-have as shown, unclear or missing with the evidence. Recommends Strong, Consider or Pass, and writes three questions for the recruiter screen. Never rejects.

Example. Ravi applies for Platform Engineer. The screen says: "Consider. Kubernetes: unclear, staging only. On-call: missing. Infrastructure as code: shown. Ask about production Kubernetes and on-call."

Interview Pack Writer

Gives each interviewer the candidate in three lines, what is still unproven, five questions tied to those gaps, how to score, and the logistics. Never includes another interviewer's view.

Example. Priya's technical interview with Mei: "Still to learn: how she debugs under load. Ask: the incident she is proudest of; how she cut pages by half."
The 6 agents · 2 of 2

Chasing, offers and the Monday report

The jobs that slow a hire down: the feedback that never comes, the offer that sits in someone's inbox, the report nobody has time to write.

Feedback Chaser

Every weekday morning it finds interviews that happened but got no feedback, and drafts a two-sentence reminder to the interviewer. Firmer after three days; copies their manager after five.

Example. "Sofia, the loop for Jonas Weber is waiting on your feedback from Wednesday. Submit it on the hiring portal; two minutes is enough."

Offer Drafter

Checks the offer against the pay band, says whether it needs extra approval and why, and drafts the letter. Never sends it.

Example. Lena's offer of 92k: "Top of the Senior band, justified by 8 years and a lead role. Needs Hanna's approval." The letter is drafted below it.

Monday Report

Counts open roles, candidates by stage, interviews held, offers out and accepted, and lists every stalled role with the reason. Emails it to the talent lead.

Example. "3 open, 2 awaiting approval. Stalled: Platform Engineer, no candidates past screening; Account Executive, feedback overdue 4 days. Decide this week: the Content Lead brief, Julia's offer."
The help desk

The Hiring Helpdesk, on the manager portal

The help desk is a chat on the hiring manager portal. It explains the process, the timeline and the pay bands from your playbook, and says where a requisition or a candidate stands.

Hiring Helpdesk

A talent lead routes the question to a process specialist or a pipeline specialist. Answers come from the playbook and the tables the manager is allowed to see.

Example. A manager asks "How long from approval to offer?" Answer: "The loop for a Senior role is four steps; target is 25 days from screen to offer. Your Platform Engineer has one candidate at technical."
Your data

6 tables

Tables are where everything is stored. They look like spreadsheets and your team can open and edit them. The ATS stays the system of record; the desk mirrors what it needs.

TableWhat is in itStages
EmployeesEveryone who can raise a role or sit on an interview, matched to their login by work email.Active · On leave · Left
RequisitionsOne row per role, with the brief and the approval.Draft → Awaiting approval → Approved → Open → Filled · On hold · Closed
CandidatesEvery applicant with the CV summary and the screen.Applied → Screening → Interview → Offer → Hired · Rejected · Withdrawn
InterviewsOne row per interview with the pack and the chase note.Proposed · Scheduled · Done · Cancelled
Interview FeedbackWhat each interviewer thought, submitted from the portal.Strong yes · Yes · No · Strong no
OffersOne row per offer with the band check and the letter.Draft → Awaiting approval → Approved → Sent → Accepted · Declined · Withdrawn
Your playbook and tools

The software knows nothing about how you hire except what the tables and your playbook tell it.

Hiring Playbook and Guides

One document: your interview guides by type, your levelling, your pay bands, your approval rules, and your voice with candidates. Every agent reads it. Replace the starter text with your own.

Example. Add "every Senior offer above the band midpoint needs the CFO" and the Offer Drafter starts naming the CFO in the approval note for those offers.

Tools connected at setup

ATS (Greenhouse through StackOne)GmailGoogle CalendarSlackTurtle Notify

  • ATS (Greenhouse through StackOne). Nia reads applications and, after you approve, moves candidates. Swap for Lever, Ashby or another ATS at install.
  • Gmail. Sending the reminders and offers you approve.
  • Google Calendar. Interview invites, sent after you approve.
  • Slack. Hiring managers can ask Nia in Slack.
  • Turtle Notify. Built in. Sends the Monday report to the talent lead by email.

The desk uses whichever AI model your company has already connected. You do not choose or manage a model for each agent.

When things run

The weekly timetable

Everything that runs on arrival is on from day one. The two schedules are off until you switch them on from the desk.

AutomationAgentWhenShips
Write the briefBrief WriterThe moment a requisition is raisedOn
Screen a candidateCandidate ScreenerThe moment a candidate arrivesOn
Build the interview packInterview Pack WriterThe moment an interview is addedOn
Draft the offerOffer DrafterThe moment an offer is createdOn
Chase late feedbackFeedback ChaserWeekdays 09:00Off until you switch it on
Monday reportMonday ReportMonday 08:00Off until you switch it on

Buttons on the desk run agents too. "Re-screen" runs the screener again; "Rewrite brief" and "Redraft letter" do what they say; "Chase now" runs the chaser for one interview.

How approvals work

A person is always between the software and the outside world

Three things always need a person. The software stops and waits at each one.

1 · Buttons on the desk and the portal

Approve a requisition, Move to screening, Reject, Mark received, Approve an offer. Only a person can press them. The software can write a screen; it cannot reject. It can draft an offer; it cannot approve or send it.

2 · Sending or changing anything

When an agent or Nia wants to send an email or an invite, or move a candidate in the ATS, it stops. The exact message or change appears in Approvals. You read it, fix anything wrong, and click Approve or Deny.

3 · Plans

When you give Nia a task, Nia writes a plan and shows it first. Approve and run, change it, or cancel.

Approvals
The Approvals page for the hiring workspace. The Feedback Chaser wants to email Sofia. You see the recipient, the subject and the full text before you approve.
Who approves. Owners and admins, by default. A waiting message expires unsent after 24 hours, and the admins are reminded after 4. An approver going on holiday can hand their queue to a colleague, and every decision made that way records both names. Every approval is written to the audit trail with the name, the time and the message as approved.
Rules the software must follow

Six rules the pack sets, and the built-in ones

A rule is checked before every single thing the software tries to do. The pack installs six rules of its own on top of the standard ones every workspace starts with.

Nothing reaches a candidate without a personNeeds a personEvery email to a candidate, an interviewer or a manager waits for approval.
Changes in the ATS need a personNeeds a personNia can read the ATS. Moving, rejecting or offering through it waits for approval.
Nothing deletesNeverThe software cannot delete a candidate, an interview, an email or a file.
No bulk export of candidate dataNeverCandidate data cannot be exported or downloaded in bulk.
Interview invites need a personNeeds a personCalendar events are sent only after approval.
Reads of pay bands and offers are recordedLoggedEvery read of the bands or an offer is written to the audit trail.
Built-in rules on topNeeds a personThe standard rules every workspace starts with: sending, deleting, permissions and payments need approval; bulk export is recorded.
The list of rules for the hiring workspace.
The overview: active rules, alarms, anything waiting for review, personal data masking.

Everything is recorded

For every run you can see which agent ran, why it ran, every step it took, and every rule that checked it. Passwords and card numbers are blanked out before anything is stored.

Audit trail
The audit trail for the hiring workspace: pay band reads recorded, a reminder waiting for approval, an ATS change approved.

Spending limits

A monthly budget with a warning level and a hard stop. An agent that starts failing is paused until someone looks.

Personal data

Candidate details are masked in what the software reads and writes. Hidden instructions in CVs are neutralised. Every key is encrypted.

Fair hiring

The screener is told to judge only what the brief asks for, ignore protected characteristics, and show its evidence must-have by must-have. It never rejects.

Who can see what

The talent team sees the desk. Each hiring manager sees only their own roles, interviews and offers. Only owners and admins change the layout.

What it saves

Hours back for a three-recruiter team

These estimates assume a company hiring 40 roles a year with three recruiters: about 60 applicants a week, 15 interviews a week, 3 offers a month. "Before" is the time by hand; "after" is the reading and deciding that is left. Your numbers will differ. These are estimates, not measurements; after a month the audit trail gives you real figures.

JobAssumptionHours beforeHours afterWhat changes
Screening applicants10 min each, 60 a week10.02.5The screen is written before you open the CV.
Writing the brief with the manager1.5 h each, 4 a month1.50.5Drafted from the requisition; you refine it.
Interview packs30 min each, 15 a week7.51.0Written for every interview automatically.
Chasing feedback2 h a week2.00.4Reminders drafted every morning.
Offer checks and letters1 h each, 3 a month0.70.2Band check and letter drafted.
Hiring manager questions2 h a week2.00.5The portal and the helpdesk answer most of them.
The Monday report1.5 h a week1.50.2Written every Monday.
Total per week25.25.3About 20 hours a week back across the team. Half a person.

Faster loops

Feedback chased the morning after, packs ready before the interview, offers checked the same day. Days off each hire.

Fewer lost candidates

The candidate who waits a week for feedback takes another offer. The chaser is what stops that.

Managers stop emailing

Raise a role, see the pipeline, give feedback, approve an offer: all on the portal.

Estimates, not measurements. After a month the audit trail gives you real figures.

Getting started

Live in an afternoon

Installing takes one click. The real work is the playbook and turning the schedules on.

1Install

Install the pack from the Solution Packs page. Connect your ATS, Gmail and Google Calendar when asked.

2Playbook

Replace the starter text with your interview guides, levels, pay bands and approval rules.

3People

Add the hiring managers and interviewers to the Employees table. Work emails are how they are matched to their record.

4Portal

Share the hiring manager portal with the organisation.

5First week

Work from the Desk page. Switch on the feedback chaser. Approve reminders from the desk.

6Then

Switch on the Monday report and let the helpdesk take the questions that used to be emails.

Pricing

Included on every plan

You pay for the platform, not per desk. The plan sets how many agents, employees and workspaces you can run; every desk is included, and runs are billed on your own model key at cost. 6 agents in this desk count against the plan's agent limit.

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