Cancellation & Refunds Policy · Turtle AI Coworker

1. Cancelling

You can cancel a paid subscription at any time from Settings → Billing in the application, or by writing to contact@turtleaicoworker.com from the email address on the account. No notice period, no retention call, no form to fill in.

On cancellation, your subscription stops renewing. You keep full access until the end of the billing period you have already paid for. At that point the account moves to the free plan, and any usage above the free plan’s limits stops.

2. Refunds

Subscription fees are non-refundable. Because you keep access for the whole period you paid for, cancelling part-way through a month or year does not produce a refund of that period.

2.1 The exception: 14 days

We will consider a full refund of your first payment if you request it within 14 days of that payment and the Service has not worked for you. Write to contact@turtleaicoworker.com and tell us what went wrong. We would rather fix the problem, but if we cannot, we would rather refund you than keep money you are unhappy about. Approval is at our discretion and considered in good faith.

2.2 Where we will always refund

Duplicate or double charges — refunded in full, without needing a request, as soon as we identify them.
Charges after a valid cancellation — refunded in full.
Billing errors on our side — the incorrect amount is refunded in full.
Unauthorised charges confirmed as fraudulent — refunded in full and reported to our payment processor.

2.3 Where we will not refund

Cancellation part-way through a paid month or year (see clause 2).
Annual plans cancelled mid-term — no pro-rated refund is given; access continues to the end of the annual term.
Unused capacity, seats you did not fill, or runs you did not execute.
Fees charged by a model provider under your own API key. Those are billed by that provider, not us.
Foreign-exchange differences, cross-border fees, or charges applied by your bank or card issuer.
Accounts terminated for breach of the Acceptable Use Policy.
Dissatisfaction with the accuracy of AI output, which is inherently probabilistic and disclosed as such in the Terms of Service.

3. How long a refund takes

Approved refunds are initiated within 2 business days of approval and are returned to the original payment method. Once initiated, the amount typically reaches you within 5 to 7 business days, depending on your bank or card issuer. We cannot refund to a different payment method or as account credit unless the original method is closed.

For payments made by bank transfer, refunds are made to the originating bank account and may take up to 10 business days for international transfers.

4. The free plan

The free plan costs nothing, requires no card, and has no refund implications. You can stop using it at any time, and delete the account whenever you want.

5. Enterprise agreements

Enterprise subscriptions invoiced by bank transfer are governed by the order form and Master Services Agreement signed for that engagement. Committed terms are generally non-refundable and non-cancellable for the committed period; where a signed agreement says something different, the signed agreement wins over this page.

6. What happens to your data

Cancelling does not delete anything immediately. Your workspace, tables, knowledge bases and run history remain available on the free plan, subject to its limits, and you can export at any time.

If you delete your account, data is retained for 30 days so you can change your mind or export, and is then permanently deleted. Integration credentials are deleted immediately on disconnection. Details are in the Privacy Policy.

7. Failed payments

If a renewal payment fails, we retry and email you. Paid features are suspended if payment has not succeeded after 7 days. Your data is not deleted during suspension — settle the invoice and access is restored immediately.

8. Price changes

We give at least 30 days’ notice before a price change takes effect, and it applies from your next renewal. If you do not want to continue at the new price, cancel before the renewal date and you will not be charged it.

9. Disputes

If you think a charge is wrong, contact us before raising a chargeback — it is faster, and we will fix a genuine error without argument. Our Grievance Officer,Turtle Techsai, acknowledges complaints within 48 hours and resolves them within one month: contact@turtleaicoworker.com · +91 78418 53298, Monday to Friday, 10:00–18:00 IST (excluding public holidays).