These Terms are a legally binding agreement. If you are entering into them for a company, you confirm you are authorised to bind that company. Enterprise customers may instead sign a Master Services Agreement, which overrides these Terms where the two conflict.
1. Who you are contracting with
The Turtle AI Coworker platform (the “Service”) is operated by Turtle Techsai (“we”, “us”), a sole proprietorship established on 4 August 2020, with its place of business at Nehru Nagar East, Bhilai, CG, India.
Turtle Techsai is the trading name of a sole proprietorship. The proprietor’s name, registered address and GST registration number are provided on request, and appear in full on every invoice and on any agreement signed with you — write to legal@turtleaicoworker.com if you need them before contracting.
“You” means the individual or entity using the Service. By creating an account, accessing the Service, or paying a subscription fee, you accept these Terms.
2. Eligibility
You must be at least 18 years old to use the Service. The Service is built for business use and is not directed at children. If you use the Service on behalf of an organisation, “you” means that organisation.
3. The Service
Turtle AI Coworker lets you configure and run software agents that use large language models to perform work: single-purpose Sequential Agents, multi-agent Agentic Teams, and persistent AI Employees. Agents can read and write to third-party services you connect, store structured data in Tables, and retrieve from Knowledge Bases you create.
We may change, add to, or remove features. Where a change materially reduces core functionality you are paying for, we will give you reasonable notice by email.
4. Your account
- You are responsible for the accuracy of your registration details and for keeping them current.
- You are responsible for all activity under your account and for the security of your credentials. Enable two-factor authentication.
- You are responsible for the acts and omissions of every user you invite to your organisation.
- Tell us promptly at security@turtleaicoworker.com if you suspect unauthorised access.
5. Plans, fees and taxes
5.1 Plans
The Service is offered on a free plan with usage limits and on paid subscription plans. Current plans and prices are published at turtleaicoworker.com/pricing. We may change prices with at least 30 days’ notice by email; changes take effect at your next renewal.
5.2 Currency and conversion
Prices are published in US dollars. Payments made through our payment processor may be settled in Indian Rupees at the conversion rate applied by the processor or your card issuer at the time of payment. Your bank may apply its own foreign-exchange or cross-border fees, which are not ours and are not refundable by us.
5.3 Taxes
Prices are exclusive of taxes. Goods and Services Tax is charged at the applicable rate on supplies to customers in India. Supplies to customers outside India are treated as zero-rated exports where the conditions under the Integrated Goods and Services Tax Act, 2017 are met. Where you are required by law to withhold tax at source, you will provide the corresponding certificate, and the amount withheld will be credited against the invoice on receipt of that certificate.
5.4 Recurring payments
Paid subscriptions renew automatically for the same term until cancelled. Where you authorise automatic debit, you authorise us and our payment processor to charge your payment method on each renewal date. In line with Reserve Bank of India requirements for recurring mandates, your card issuer will send you a pre-debit notification at least 24 hours before each charge, and mandates above the prescribed per-transaction threshold require you to authenticate each debit. If a mandate fails or is not authenticated, we may suspend paid features until payment succeeds.
5.5 Enterprise invoicing
Enterprise customers may be invoiced for payment by bank transfer on Net 30 terms from the invoice date. Undisputed amounts unpaid after the due date may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower, and we may suspend the Service on 10 days’ written notice.
6. Model usage and your own keys
Running agents consumes model provider capacity. Where you use capacity we provide, usage counts against your plan’s limits. Where you supply your own provider API keys, requests to that provider run under your agreement with that provider, you are billed by that provider directly, and their terms govern that processing. We do not mark up or intercept those requests.
7. Your content and your data
You retain all rights in the data, documents, prompts, configurations and other material you or your users put into the Service (“Customer Data”). You grant us a limited licence to host, process, transmit and display Customer Data solely to provide and support the Service.
We do not use Customer Data to train, fine-tune or improve any machine learning model, ours or anyone else’s, and our model providers are contractually restricted from doing so. See the AI Addendum.
You are responsible for having the right to put Customer Data into the Service, and for the lawfulness of doing so — including any consent or notice your own privacy law requires.
8. Third-party integrations
The Service can connect to third-party services you choose — email, CRM, storage, messaging and others. Those services are not ours. When you connect one, you authorise us to access it on your behalf within the scopes you grant, and you remain bound by that provider’s terms. We are not responsible for a third-party service’s availability, accuracy, or for changes it makes to its API. You can revoke a connection at any time from the platform.
9. Agent actions and human oversight
Read this clause carefully. It describes the central risk of the Service.
The Service performs actions autonomously on systems you connect: sending email, creating and modifying records, posting messages, and similar. These actions have real effects. You decide which agents run, what tools they may use, and what requires human approval.
We provide governance controls for this purpose — policy rules evaluated before a tool call runs, approval gates for sensitive operations, budget caps, and an audit trail. You are responsible for configuring them appropriately for your risk. Configuring an agent to act without approval is a decision you make, and you are responsible for the actions that follow.
10. AI output
Output is generated by probabilistic models. It can be wrong, incomplete, biased, or convincingly fabricated, and identical inputs may produce different outputs. The Service is a tool, not a professional adviser.
Do not rely on output for legal, medical, financial, tax, employment or safety decisions without qualified human review. You are responsible for reviewing output before relying on it or publishing it. As between you and us, you own the output generated for you, to the extent such output is capable of ownership under applicable law.
11. Acceptable use
Your use is subject to the Acceptable Use Policy, which forms part of these Terms. Breach of that policy is a breach of these Terms.
12. Our intellectual property
The Service, its software, design and documentation are owned by us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. You may not copy, reverse engineer, resell, or create derivative works from the Service, or use it to build a competing product.
“Turtle AI Coworker” and “Turtle Techsai”, and our logos, are our trade marks, whether or not registered. Templates we publish under an open-source licence are governed by that licence.
13. Feedback
If you send us suggestions, we may use them without restriction or obligation to you. We will not identify you as the source without your permission.
14. Confidentiality
Each party will protect the other’s non-public information disclosed in connection with the Service with at least reasonable care, use it only for the purposes of this agreement, and not disclose it except to personnel and advisers bound by equivalent obligations, or where required by law. This does not apply to information that is public, independently developed, or lawfully received from a third party.
15. Suspension
We may suspend your account or specific functionality, with notice where practicable, if: fees are overdue; use threatens the security, integrity or availability of the Service or another customer; we reasonably suspect a breach of the Acceptable Use Policy; or the law requires it. Where the cause is capable of remedy, we will restore access promptly once it is remedied.
16. Term and termination
- These Terms apply for as long as you have an account.
- You may cancel at any time. Cancellation and refunds are governed by the Cancellation & Refunds Policy.
- We may terminate for material breach not cured within 30 days of written notice, or immediately for a breach of the Acceptable Use Policy that causes harm or legal risk.
- On termination your right to use the Service ends. Customer Data is retained for 30 days to allow export, then deleted as described in the Privacy Policy.
- Clauses that by their nature should survive — fees accrued, confidentiality, intellectual property, disclaimers, liability, governing law — survive termination.
17. Warranties and disclaimer
We warrant that we will provide the Service with reasonable skill and care, and in accordance with the Service Level Agreement where one applies to your plan.
Otherwise, and to the maximum extent permitted by law, the Service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that AI output will be accurate or suitable for your purpose.
18. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business, or data, however caused.
Our total aggregate liability arising out of or relating to the Service is limited to the amount you actually paid us for the Service in the twelve months immediately before the event giving rise to the claim. Where you are on a free plan and have paid us nothing, our aggregate liability is limited to ₹10,000.
Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
19. Indemnity
You will indemnify us against third-party claims, and reasonable legal costs, arising from: your Customer Data; your use of the Service in breach of these Terms or the Acceptable Use Policy; actions taken by agents you configured; or your infringement of a third party’s rights. We will notify you promptly of any such claim and give you control of its defence, provided any settlement releases us fully and admits no fault on our part.
20. Publicity
We will not use your name or logo as a customer reference without your prior written consent.
21. Force majeure
Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, government action, failure of a public telecommunications network, or failure of an upstream cloud or model provider. This does not excuse payment obligations already accrued.
22. Assignment and subcontracting
You may not assign these Terms without our written consent, except to a successor of your business. We may assign these Terms to a successor entity — including on incorporation of the proprietorship into a company — on notice to you. We may use subcontractors and subprocessors as listed at /legal/subprocessors, and remain responsible for their performance.
23. Changes to these Terms
We may update these Terms. For material changes we will give at least 30 days’ notice by email or in-product notice before they take effect. Continued use after that date means you accept the updated Terms. If you do not accept them, you may cancel; where you have prepaid for a term, you may request a pro-rated refund of the unused portion.
24. Grievances
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is reachable at contact@turtleaicoworker.com or +91 78418 53298. Complaints are acknowledged within 48 hours and resolved within one month. Full details are on the contact page.
25. Governing law and jurisdiction
These Terms are governed by the laws of India. The courts at Durg, Chhattisgarh have exclusive jurisdiction over any dispute arising out of or in connection with them. Nothing prevents either party from seeking urgent injunctive relief in any competent court.
26. General
These Terms, together with the policies they incorporate, are the entire agreement between us on this subject. If any provision is held unenforceable, the rest continues in force. A failure to enforce a right is not a waiver of it. There are no third-party beneficiaries. Notices to us go to legal@turtleaicoworker.com; notices to you go to the email on your account.
Questions about this document? Write to legal@turtleaicoworker.com.