Your IT team is the most expensive help desk your company has. They shouldn’t be answering “how do I reset my password?”
40%
of tickets are Tier-1
$22
Tier-1 cost by human
$2
Tier-1 cost by AI
45 min
lost per employee per IT issue
Gartner
IT Helpdesk Automation
Your IT team of 4 handles 200 tickets a week. 80 of those tickets are: password resets, VPN setup instructions, “how do I install X?”, basic troubleshooting guides, and access requests for standard software. Every one of them pulls a senior engineer off real work.
SOLUTION STACK
IT Helpdesk Team
Agentic Team · 4 agents5 Knowledge Bases
IT Tickets Table
11 columnsDeployed To
Trigger
On row created — fires automatically when a new ticket is submitted via form, Slack, or MS Teams.
BEFORE & AFTER
BEFORE
- All 200 tickets hit the IT team directly
- Senior engineers triaging basic requests
- 2–4 hour response time for all tickets
AFTER
- Tier-1 auto-resolved (40% = 80/week)
- Tier-2/3 pre-triaged with context attached
- 2-minute Tier-1 response time
ROI CALCULATION
| Metric | Value |
|---|---|
| Tier-1 ticket savings | 80 tickets/wk × $20 = $1,600/wk |
| Annual ticket savings | $83,200/yr |
| Senior time freed | 40 hrs/wk × $85/hr = $176,800/yr |
| Total annual savings | $260,000+/yr |
Access Provisioning Automation
A new employee starts on Monday. By Thursday, they still don’t have access to half the systems they need. IT is chasing down approvals. The manager is frustrated. The new hire is sitting idle. Meanwhile, the employee who left two months ago still has admin access to your CRM.
SOLUTION STACK
Access Provisioning Agent
Sequential AgentMaps role to required systems, generates provisioning checklist, monitors access lifecycle, flags orphaned accounts.
Access Registry Table
9 columnsTrigger 1
On row created — New employee added to the registry triggers provisioning checklist generation.
Trigger 2
Condition: Last Login > 30 days — Flags orphaned accounts and triggers access review workflow.
BEFORE & AFTER
BEFORE
- 3 days for full system provisioning
- Orphaned accounts from departed employees
- Manual quarterly access audits (2 days each)
AFTER
- Same-day provisioning for all new hires
- Continuous automated access monitoring
- Orphaned accounts flagged within 30 days
ROI CALCULATION
| Metric | Value |
|---|---|
| Provisioning time | 3 days → same day |
| Security risk reduction | Continuous monitoring vs. quarterly audits |
| Manual audit time saved | 2 days/quarter → automated |
73% of data breaches involve excessive access privileges — IBM. Continuous automated monitoring eliminates the blind spots between quarterly manual audits.
Which solution does your operations team need most?
Pick one. We’ll show you exactly how to deploy it — the agents, the tables, the employee configuration — in 30 minutes. Running in production this week.
Tell us your department and we’ll walk you through the exact configuration for your use case.