Support tickets pile up overnight

The morning queue is a wall of unsorted tickets. Triage eats the first two hours, and urgent ones wait behind trivial ones.

Fix it with

01Ticket Triage and RouterSingle-purpose agentclassifies, prioritizes, and routes→02Grounded Reply DrafterSingle-purpose agentdrafts grounded replies for the routine half→03Known-Issue MatcherSingle-purpose agentlinks tickets to known issues instantly→04Customer Support OpsComplete solution packthe full support stack, wired→

The outcome

Agents start the day with a sorted queue and drafted replies.

Each template installs in minutes — from the in-app gallery, or by asking Claude, ChatGPT or Cursor with the Turtle MCP connector. Unsure where to start? Take thereadiness assessment or put numbers on it with the ROI calculator.

Support tickets pile up overnight

If this sounds familiar, so will these.

Escalations and refunds are judgment calls

Nobody knows what customers actually complain about