Voice of Customer Digest

What it takes in

The inputs you provide on each run, validated before anything executes.

2 tasks, run in order.

Each task passes its result to the next. Here's what each does and what it produces.

1. 01
   Theme the feedback. Read everything in {{feedbackDump}} and cluster it into themes. For each theme give a clear name, a count of how many feedback items support it, the dominant sentiment (positive, negative, or mixed), and 1 to 2 representative verbatim quotes copied exactly from the provided text: never invent or paraphrase quotes. Flag any signals that a specific account may be at risk (frustration, mentions of competitors, cancellation language) and cite the supporting text. If {{timePeriod}} is provided, frame the analysis as covering that period. Present this as a readable analysis, never JSON.

   Expected output

   A readable theme analysis with no JSON and no code blocks containing: Themes (each theme as a heading with bullets for Count of supporting feedback items, Sentiment of Positive, Negative, or Mixed, and 1 to 2 Representative Quotes copied verbatim from the provided text); and At-Risk Signals (bullets naming any account or feedback item showing risk, each with the supporting quote or evidence, or a note that no at-risk signals were found).
2. 02
   Write the leadership digest. Using the theme analysis from Task 1, write a short digest an executive can read in two minutes. Lead with the top 3 things customers are telling us this period, each backed by the theme counts and a supporting quote. Note what changed versus the prior period only if it can be inferred from the provided feedback; if it cannot, say so explicitly rather than guessing. Recommend specific actions with a suggested owner for each (for example, Product, Support, or Success). Close with one "customer quote of the period" chosen verbatim from the provided text, with a line on why it matters. If {{timePeriod}} is provided, title the digest with it. Present as a readable digest, never JSON.

   Expected output

   A readable leadership digest with no JSON and no code blocks containing: Top 3 Takeaways (the three most important things customers are saying, each with a heading, a short summary backed by theme counts, and a supporting verbatim quote); What Changed (a short note on movement versus the prior period, or an explicit statement that it cannot be inferred from the provided feedback); Recommended Actions (bullets, each with the action and a suggested Owner); and Customer Quote of the Period (one verbatim quote with a one-line note on why it matters).