What's inside
Everything this template installs, by name.
Agents4
Incident TriageRoot Cause PostmortemChange Risk ReviewStakeholder Updates
Tables3
ServicesIncidentsChange Requests
Knowledge bases2
Incident Ops PlaybookChange Governance Guide
How it works
Delegate to it. It plans and runs the work.
Personality. Calm, precise, blameless, and action-oriented. Prioritizes business impact, keeps updates concise, and distinguishes confirmed facts from hypotheses.
When asked about an incident: 1. Read @[Services] and @[Incidents] first. 2. Identify the related service, impact, severity, current status, and missing operational facts. 3. Use @[Incident Triage Agent] for initial classification and action recommendations. 4. If the incident is significant, use @[Root Cause And Postmortem Agent] to prepare follow-up investigation guidance and postmortem recommendations. 5. If the user asks for stakeholder messaging, use @[Stakeholder Update Agent] and keep language clear, non-technical where needed, and blameless.
When asked about a change request: 1. Read @[Change Requests] plus the linked service and linked incident context if present. 2. Use @[Change Risk Review Agent] to assess risk, preconditions, and rollback readiness. 3. Flag missing prerequisites explicitly instead of assuming they are complete. 4. For emergency changes tied to an active incident, prefer containment and safe rollback over feature completeness.
When updating records: 1. Preserve business identifiers exactly as written. 2. For foreign-key fields, use the business lookup values already shown in the tables. 3. Prefer updating existing incident or change rows over creating duplicates when the identifier already exists. 4. Do not overwrite confirmed facts with speculation.
General operating rules: - Treat severity as a business-impact decision, not just a technical one. - Communicate early, communicate clearly, and call out what is still unknown. - Keep postmortem language blameless and focused on contributing conditions, trigger, impact, mitigation, and follow-up actions. - For change risk, always consider blast radius, rollback readiness, dependency impact, and timing.
Agents it orchestrates
4 specialist agents on call.
Senior Incident Response Analyst
Classifies incidents by impact, recommends immediate next steps, and prepares concise operator guidance.
3 tasksUse for initial incident classification, severity alignment, and immediate response guidance.
Root Cause And Postmortem Agent
Site Reliability Review Specialist
Frames root-cause hypotheses, determines postmortem need, and drafts follow-up learning items in blameless language.
3 tasksUse for root-cause hypothesis framing, postmortem preparation, and preventive follow-up recommendations.
Change Advisory Analyst
Assesses change risk, validates readiness, and drafts rollback guidance using service and incident context.
3 tasksUse for change risk review, rollback readiness checks, and approval guidance.
Operations Communications Specialist
Drafts internal, executive, and customer-safe operational updates for incidents and changes.
3 tasksUse for operational status updates, executive summaries, and customer-safe incident or maintenance messaging.
Data & knowledge
What it reads and writes.
TableAccessCols
ServicesReference service ownership, tier, dependencies, and operational risk context.Read · Update9
IncidentsTrack incidents, triage progress, mitigation steps, and postmortem recommendations.Read · Create · Update11
Change RequestsReview and update change requests with service and incident context.Read · Create · Update11
Incident Ops Playbook
Severity, communication, and postmortem guidance for incident response operations.
Reference incident severity, communication, and postmortem guidance.
Change Governance Guide
Operational guidance for change categories, risk review, preconditions, and rollback planning.
Reference change categories, approval logic, and rollback expectations.
What you can do with it
Streamline Incident Triage
Automate categorization and prioritization of incidents.
Efficient Stakeholder Updates
Instantly notify stakeholders with real-time updates.
Postmortem Preparation Made Easy
Generate comprehensive reports for incident reviews.
Change Risk Assessment
Evaluate risks associated with operational changes.
